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Frequently Asked Questions (FAQ)
What are the recommended hardware and software requirements for viewing this web site?
This web site requires a cookie-enabled browser. These cookies are used for session management and preference storage only. Mozilla Firefox 2.0 or Microsoft Internet Explorer 5.0 or higher are recommended, but be aware bugs may exist in newly released (and unpatched) versions that may cause problems with this site.
To whom should I send questions?
You can direct questions, comments or suggestions to the Jackson County Recorder of Deeds office.
What does OPR mean?
It stands for Official Public Records. The OPR menus allow you to search for records, view a summary of the results, view an individual result, and also view an image (if an image exists for the document).
What OPR records are available?
Data available via 'OPR' tab: How do I search?
How do I search?
The best way to search is to follow the directions on the "Help" tab at the top of screen that you are working in. For example, if you are going to do an OPR search, for more information on that process, use the "Help" likn on any index screen. Each "Help" section gives detailed instructions on how to function on the page you are on.
When I attempt to submit a records search, or when I attempt to change and save preferences I am automatically sent back to the first page of the web site; Why is this?
Use of this Web Site Requires a Cookie-Enabled Browser.
Cookies are very short text files that are saved on the
user's computer. These cookies help to speed up searches,
and allow the user to control the
appearance (size and color) of text. Use of
cookies does not allow this system to gather
or track any information about the user or
what records the user has viewed.
What is the least amount of criteria necessary to initiate a valid search?
For an OPR (Official Public Records) search, you may search by entering data into one criteria box or you may conduct a search by entering data into multiple criteria boxes. (Please keep in mind that data entered must be spelled as was initially recorded and indexed in order to have a successful search.) The more criteria boxes entered, the more specific the search. On the other hand, searching one criteria box (such as a last name: Smith, Jones, Johnson etc.) will yield a large number of documents for review and consideration.
How can I limit my search to a particular document type?
Click on the down arrow to the right of the Document Type list box and select the type of document that you want from the drop-down list. You can also type the first letter of the document type, then use the arrow keys to navigate to the one that you want. For example, in the OPR screen, if you type the letter "D", you will go to "Declaration", and from there you can use the arrow keys to scroll down through the "Ds" to "Deed".
How can I navigate through the search fields without using the mouse?
You can move from field to field on the search screen by using the TAB key, entering your search criteria when the pertinent field box is highlighted or the cursor appears in it. When all criteria has been entered, tab to the 'Search'button, press the ENTER key or space bar to initiate your search.
When I do a search, it takes an extremely long time to respond. How do I increase the speed?
Response times are dependent upon connection speed (e.g. the speed of your modem or network) and demand on the web server. If the server is experiencing a high level of traffic (with individuals downloading multiple images), the software will appear to slow down. You can increase the speed by upgrading modem speed (56K is optimal) or talk to the network administrator that provides your connection.
Why can't I press the "back" button when viewing an image?
Depending on the version of your browser, you might be prompted to use an external viewer for the images you want to view. Because another piece of software is used (other than the browser), you will not have the same options as are available with your browser. To continue searching, you can shut down the external viewer (when you are finished viewing the image) and return to your browser.
Some browsers do not contain the necessary software (called plug-ins) to view the image format displayed here. You can either download image-viewing software from the links provided on the "Image" screen or you can download the plug-ins. Both options are free. You can download plug-ins for free from your browser’s homepage (http://www.mozilla.com/ for Firefox or http://www.microsoft.com/downloads for Internet Explorer).
When I am in images there is no exit and when I click on the "back" button, I am instructed to click on "reload". Why is this?
The back button on your browser retrieves the previous document from your cache (a memory section in your browser software). In order to see your results, the browser needs to re-input the information you put in the blanks from an earlier page. The browser does not supply it when the back function is used, so you have to resubmit the request using reload.
Why must I press the "reload" button or why do I get "data missing" when I press the back key?
Occasionally, you will get a screen that gives a "Data Missing" error when you press the "back" button on your browser. The message instructs you to press your "reload" or "refresh" button on your browser to continue. This is a function of the browser. Your browser holds on to information (called a cache) and it occasionally needs to be refreshed.
I have the ability to save an image while viewing. Will this save the image on the server?
No. Any image you view on your computer is your personal copy. If you save the image, you will be prompted to find a place to save it on your hard drive.
How do I print an entire document and all the pages of an image?
When you have the image that you want on your screen (using either the TIFF or PDF format), to go ‘file’ in the menu bar and click ‘print’. Your printer choices should let you choose the number of pages to print.
How do I get back to my search results page without pressing "back"?
You can go back to your search results by clicking on the "Search Results" link near the top of the screen. Your search results will be saved from the previous search.
How do I start a new search?
Click on the "New Search" link and put in new search criteria.
Why do search results from a previous search appear when I enter new search criteria?
This is due to the settings on some types of browsers. This problem usually does not occur with Microsoft Internet Explorer 4.x and later versions, but it sometimes occurs with other browsers.
Why are there only 100 records returned for my search when I know there are more?
In the interest of fast response time, the software will first retrieve only 100 documents. A link is provided to calculate how many total records match your search. If the criteria is not specific enough, this request may take a long time to complete.
Who is Manatron?
Manatron is a leading provider of enterprise-level, integrated property software systems and services for state and local government. With a rich history in property recording, tax assessment, billing and collection, Manatron has been at the forefront of innovative product and service development since 1969.
Internet Public Access Module Version 3.02
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